Customer Support

RITUXAN Customer Service

7:00 am – 5:00 pm PT

AVONEX and TYSABRI Customer Service

8:30 am – 8:00 pm ET

Biogen Idec provides a variety of support services for patients and caregivers dealing with the challenges of living with cancer, multiple sclerosis and psoriasis. Our Customer Service is a dynamic, multi-site operation with locations in Cambridge, MA; San Diego, CA; and Research Triangle Park, NC. Each day hundreds of patients and caregivers are helped by Biogen Idec Support Specialists. Patients can contact these Specialists to get information about their illness, as well as advice on how to live better with their disease. Insurance specialists help patients taking AVONEX® (Interferon beta-1a), RITUXAN® (rituximab) and AMEVIVE® (alefacept) with insurance coverage issues. Physicians can also get more medical information about each drug and its use.

Additional Patient Resources

Biogen Idec recognizes the value of education and other support programs that help people better understand and cope with illness. The following are a few of the patient resources and advocacy groups offering support.

Note: These links take you to sites outside of Please be aware that with the exception of and, Biogen Idec has not co-authored, ratified, endorsed or adopted any information contained therein.

For People with Cancer

Coping® with Cancer Magazine

American Cancer Society
1-800-ACS-2345 (1-800-227-2345)

CancerCare, Inc.

National Coalition for Cancer Survivorship

National Cancer Institute
1-800-4CANCER (1-800-422-6237)

Leukemia Lymphoma Society of America
1-800-955-4LSA (1-800-955-4572)

Lymphoma Research Foundation of America

For People with Multiple Sclerosis — This online resource, created by Biogen Idec, is one of the premier destinations on the Internet for information on MS. The site serves nearly half a million Americans whose lives are touched by the disease. It provides patients with information 24 hours a day to keep them educated, informed and supported. is updated daily with news and information on MS research, alternative therapies, upcoming events, and offers direct links to other MS sites. This award-winning website assures all users privacy and confidentiality.

Information about Other Autoimmune Diseases

The Arthritis Foundation

Crohns & Colitis Foundation of America, Inc.

Platelet Disorder Support Association
1-87-PLATELET (1-877-528-3538)