Biogen Idec provides a variety of support services for patients and caregivers dealing with the challenges of living with cancer, multiple sclerosis and psoriasis. Our Customer Service is a dynamic, multi-site operation with locations in Cambridge, MA; San Diego, CA; and Research Triangle Park, NC. Each day hundreds of patients and caregivers are helped by Biogen Idec Support Specialists. Patients can contact these Specialists to get information about their illness, as well as advice on how to live better with their disease. Insurance specialists help patients taking AVONEX® (Interferon beta-1a), RITUXAN® (rituximab), ZEVALIN® (ibritumomab tiuxetan) and AMEVIVE® (alefacept) with insurance coverage issues. Physicians can also get more medical information about each drug and its use.
800-551-2231 – 7:00 am – 5:00 pm (PST)
800-821-8590 – 8:00 am – 5:00 pm (PST)
Product Safety/Adverse Events:
24 hour/7 day message line with pager, 8:00 am – 6:00 pm (PST)
Single Point of Contact (SPOC) Reimbursement:
888-249-4918 – 6:00 am – 5:00 pm (PST)
ZEVALIN Customer Service
Hours 8am-7pm EST (7am-6pm CST, 5am-4pm PST)
Hours 8am-8pm EST (5am-5pm PST)
Hours 12pm-8pm EST (9am-5pm PST)
Hours 9am-8pm EST (6am-5pm PST)
AVONEX Customer Service
1-800-456-2255 – 8:30 am – 8:00 pm (EST)
AMEVIVE Customer Service
1-866-AMEVIVE – 8:30 am to 8:00 pm (EST).